Net Promoter Score Is a Valuable Tool in Nonprofit Work

by Christine Salinas, Grants Manager

We’re excited to integrate the Net Promoter Score as a valuable analysis tool that enhances the quality of the services we deliver to foster youth. Thanks to the Fund for Shared Insight’s Listen for Good grant, we have the financial backing to implement a more advanced survey system of our youth’s experiences with Pivotal.  The grant has helped us think of better ways to ask and collect feedback and to add closed feedback loops to our survey process.